B2B/B2C E-Commerce Commercial Team Alignment

intro

Enhance your growth and customer community by aligning frontline teams

Ecommerce platform team teams face Their Greatest challenges on the commercial frontline. This is where your shared purpose impacts external partners. How you respond to frontline thesis interactions, shapes the organizational culture you instill and the customer journey you provide. Many small businesses want to be a place where smart people can do cool work and customers are delighted. We have a formula.

Introducing a modern and fresh take on alignment for frontline teams. We believe in aligning our purpose to the markets we serve and learning from Those partnerships and the Tensions They bring. Tensions processing market is demanding, and we think you deserve a playful and engaging workshop to reenergise you.

You can choose to follow one of the two-hour courses to sharpen your skills. If you as an immersion in what's possible, follow the full six-hour power workshop (10-18: 00 with breaks). Anyone attending the workshop are invited to join us + other Creators WeWork for lunch at 12 for Dutch breads + spreads.

tools

The Scale-Up Toolkit is based on the current realities of business and technology. We have integrated Stephen Bungay's The Art of Action insights with modern design thinking tools to align teams supporting the frontline customer journey. Each tool, with practice, Allows you to process frontline tension with precision and learning.

• 10: 00-12: 00 Team Assessment

  • The full strengths assessment maps each team member to strength + shadows, so you can understand each other's strengths, create complementary high performance teams, and work on shadow habits to Enhance natural strengths. Teams Become more dynamic + have a common language to support each other's development.

• 13: 00-15: 00 Concentric Purpose

  • For e-commerce platform and organization, autonomy and high alignment are critical. Concentric Purpose is a framework for threading a common purpose from sales to customer success + so everyone knows why, how, and what They are doing.

• 16: 00-18: 00 Back Letter

  • For e-commerce, a mindset and culture of high autonomy and high alignment are critical. The Back Letter model helps you run sprints and pull insight from the market.

results

Using this approach, sales, market, and customer success integrate efforts to Fulfill Their purpose. Customers experience "wow". Teams practice new habits in line withtheir purpose with new distinctions and a growth mindset. These tools are new and have been tested in a platform business environment. We believe the principles to be true and universal for modern frontline teams: align your purpose and be ready to learn. Immediate results are Increased sense of cohesion on your purpose, growth mindset, and a clear perspective of frontline opportunities.

Our Scale-up methods come from years of practice and refinement. We advocate lean, agile, and self-managing principles.

In Addition to individual work, we offer agile team alignment and scaling business model toolkits. Please contact us if you're interested.

Materials

Presentation materials are provided Electronically (pdf) through The Learning Stone partner platform. Key printed materials are to be kept and we encourage frequent reference following the course. All reprints must be requested by email at hello@thescaleupgroup.com.

Our self-assessment is a proprietary tool and must be licensed Scale-Up Coach if you wish to conduct it for your organization or with clients.

If you decide not to take the course, we encourage you to use our open source methods under the terms of service (www.thescaleupgroup.com/steal-our-stuff) and any thought leadership That serves you.

You can not hack partnerships. But you can be confident selling.