ITIL 4 Specialist: Create Deliver and Support CDS

ITIL 4 Specialist: Create Deliver and Support CDS

The ITIL 4 Specialist: Create Deliver and Support CDS is designed for the candidates whoem want to learn about the integration of the different activities and value streams to Create, Deliver and Support IT enabled services and products, and the compatible methods, practices and tools.

Target audience ITIL 4 Specialist: Create Deliver and Support CDS

• Those whoem are in charge of the end-to-end delivery and responsible for the Digital and IT services and products.
• Individuals that want to continue their ITIL Journey.
• IT Service Managers

Pre-requisite ITIL 4 Managing Professional Specialist: Drive Stakeholder Value

ITIL 4 Foundation certificate

Training duration ITIL 4 Specialist: Create Deliver and Support CDS

3 days

Learning Outcome ITIL 4 Specialist: Create Deliver and Support CDS

1. Understand how to plan and build a service value stream to create, deliver and support services
2. Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
3. Know how to create, deliver and support services

ITIL 4 Specialist: Create Deliver and Support CDS Examination

Duration:90 minutes

Number of marks: 40 questions. worth 1 mark each and 70% (28 questions) need to be correctly answered

NOTE: Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time.

Materials permitted: No, this is a closed book exam.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited.