CEGOS (DE): 142 Produkte
Convincing customers with a winning offer
Immersion in the customer’s world to better understand their needs and imperatives.Practical argument development exercises.A practical, us…
Impact of emotions in the workplace. Part B
Explore your own emotions, learn to recognize emotions in others and, in doing so, manage tension and avoid conflict more effectively. PMI®…
The challenges of customer relations
A simple, practical method to identify customer expectations and select the most appropriate response.Fun exercises to gain an insight into…
Strategisches Zeitmanagement
Vergleich des ursprünglichen Ansatzes zur Zeit: mit einer symbolischen, mythologischen Sicht der Zeit über den linearen Ansatz hinaus und b…
Becoming a Coaching Manager. Part A
Turning coaching concepts into practical tools for the manager, adapting to the role and to different situations (supporting a coworker in …
The art of persuading through listening. Part B
An effective method to structure your questioning.A series of exercises to identify best practice and master the questioning method. Progra…
Dealing with time-consuming tasks. Part B
Your role as a coach: you are required to help the main character in the module and learn lessons from this specific situation.Practical me…
Kundenbeziehungen: Vereinbarungen erzielen
Praktische Übungen helfen Ihnen dabei die Bedürfnisse Ihrer Kunden umzuwandeln. Eine Methode, die Ihnen dabei hilft, Ihre Argumente entspre…
Customer relationship: practicing active listening
Exercises and practical case studies to help you practice asking your customer the right questions. Program Encouraging customers to talk w…
Evade trick questions at meetings
You will encounter a series of practical, effective tools to help you develop effective counterarguments in tricky meeting situations. Usin…
Increasing your productivity in a fast-paced world
An original approach to time that accommodates unforeseen events, deals with the root causes of urgent situations and incorporates decision…
Effective decision-making. Part A
An innovative approach to the decision-making process.Tools adapted to everyday decision-making.A self-assessment to analyze and address yo…
The management styles
Practical case studies will help you optimize the way in which you manage each coworker.Effective tools to improve your communication and b…
Making your new management position successful. Part B
You will learn to resolve difficult situations through role-plays, and will engage in group and pair work to tackle complex management issu…
Clarifying and managing your priorities. Part B
A step-by-step method illustrated with practical examples to help you set the priorities of your role and the corresponding tasks.An effect…