Communication on the job

Goals

You are right in the middle of a conversation, an inspiring discussion or a casual chat with colleagues, and an unexpected question, a snappy remark or specific objection stops your word flow within seconds. Only long after the conversation you have the appropriate answer at hand.

In this seminar you will learn more about factors of success in on-job communication, and train persuasive arguing, concentrated listening and witty reacting.

Contents

• success factors of communication:
  • Reflection of your individual performance during conversations
  • Self- and external perception
  • Interpreting signals of body language
  • Identifying your individual perceptual channels
  • Use your appearance
• Managing conversations
  • Goals and purposes of conversations
  • The art of questioning- Acceptance through active listening
  • Leading and controling conversations
  • Persuading and winning people over