Social Skills - Business Telephone Calls (in English)
- Dauer
Social Skills - Business Telephone Calls (in English)
Startdaten und Startorte
Creos Lernideen und Beratung GmbH bietet seine Kurse in den folgenden Regionen an: Bielefeld
Beschreibung
Make and receive professional telephone calls in English
It is the aim of this seminar to offer the participants practically-oriented training which will help them to make and receive professional, international business telephone calls in English. English is the world's language but it is not the mother tongue for the majority of its speakers. It can be a minefield to deal professionally with the differing accents, vocabularies and emotions which one encounters. The trainer uses motivational exercises, roll plays, live telephone training, vocabulary training and the experience/anecdotes of the participants to detail complicated, specific and typical telephone situations. The participants wi…
Frequently asked questions
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Make and receive professional telephone calls in English
It is the aim of this seminar to offer the participants
practically-oriented training which will help them to make and
receive professional, international business telephone calls in
English. English is the world's language but it is not the mother
tongue for the majority of its speakers. It can be a minefield to
deal professionally with the differing accents, vocabularies and
emotions which one encounters. The trainer uses motivational
exercises, roll plays, live telephone training, vocabulary training
and the experience/anecdotes of the participants to detail
complicated, specific and typical telephone situations. The
participants will be able to communicate confidently on the phone
in English, after completion of this seminar.
- Preparation
- Professional Preparation
- International Telephone Alphabet
- Connection to other communications methods
- Intercultural Training: Examples and typical behaviour from the USA,
- from Great Britain and from Europe / Rest of the World
- Relevant Language
- Starting up
- Leaving messages
- Making appointments
- Industry specific language
- Closing
- Typical Mistakes
- Being impolite
- Avoiding missunderstandings
- 'Faux Ami' (False Friends)
- Dealing with Problems
- Understanding complaints (empathy)
- Working with complaints
- Regaining control
This course is specially designed for native German speakers that work with multilingual teams or international business partners.
ZielgruppeManagers, team leaders and team members.
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