Types of Conflict

About this course: Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution. This course presents the material though video lessons, case studies, and interviews. In each module students will be presented with in-video quiz questions to test their understanding. To further their mastery of the content students will also be asked to complete two peer reviewed assignments. Upon completing this course, you will be able to: 1. Identify the different types of conflict 2. Illustrate the positive aspects of conflict 3. Provide examples of positive ways to deal with conflict

Created by:  University of California, Irvine

• Taught by:  Najla DeBow, Instructor

  University of California, Irvine Extension

Basic Info Course 1 of 4 in the Conflict Management Specialization Commitment 4 weeks, 2-3 hours/week Language English How To Pass Pass all graded assignments to complete the course. User Ratings 4.3 stars Average User Rating 4.3See what learners said Coursework

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Syllabus


WEEK 1


Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.


1 video, 3 readings expand

1. Video: Welcome Video
2. Reading: Course Overview
3. Reading: About Our Guest Speakers
4. Reading: Pre-Course Survey

WEEK 2


Different Types of Conflict
In this module we will describe the different types of conflict, identify the sources of conflict, and explain the levels of conflict.


11 videos expand

1. Video: Different Types of Conflict Lesson 1
2. Video: Different Types of Conflict Lesson 2
3. Video: Case Study: Working Overtime
4. Video: Case Study: Dominating Team Member
5. Video: Case Study: Communicating with Coworker
6. Video: Interview with Brent Rasmussen
7. Video: Different Types of Conflict Lesson 1 Debrief
8. Video: Different Types of Conflict Lesson 2 Debrief
9. Video: Book Review: MGMT 3
10. Video: Book Review: The Courageous Follower
11. Video: Resource: Change Style Indicator

WEEK 3


Positive Aspects of Conflict
In this module we will discover the positive aspects of conflict, identify appropriate ways of managing conflict, and differentiate among the causes of conflict.


9 videos expand

1. Video: Positive Aspects of Conflict Lesson 1
2. Video: Positive Aspects of Conflict Lesson 2
3. Video: Case Study: Finders Keepers
4. Video: Case Study: Professional Dress
5. Video: Case Study: Benefits Issue
6. Video: Interview with Joseph Chatelle
7. Video: Interview with Chris O'Neal
8. Video: Positive Aspects of Conflict Lesson 1 Debrief
9. Video: Positive Aspects of Conflict Lesson 2 Debrief

Graded: Positive Aspects of Conflict

WEEK 4


Positive Ways of Dealing with Conflict
In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance.


10 videos expand

1. Video: Positive Ways of Dealing with Conflict Lesson 1
2. Video: Positive Ways of Dealing with Conflict Lesson 2
3. Video: Case Study: Performance Evaluation
4. Video: Case Study: Silence is Acceptance
5. Video: Case Study: Dealing with Young Workers
6. Video: Interview with Karen Kaye
7. Video: Positive Ways of Dealing with Conflict Lesson 1 Debrief
8. Video: Positive Ways of Dealing with Conflict Lesson 2 Debrief
9. Video: Book Review: Crucial Confrontations
10. Video: Book Review: Leadership, Theory, Skill Development

Graded: Dealing With Conflict in Our Lives

WEEK 5


Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.


1 video, 2 readings expand

1. Video: End of Course Video
2. Reading: Message from UCI Extension
3. Reading: Post-Course Survey