Conflict Management (in English)

In this live-online-seminar, you will learn how to identify conflicts at an early stage and find suitable solutions. We will teach you strategies on how to manage conflict discussions in a confident and solution-oriented way. After the online course, you will be able to prevent workplace conflicts in the long term and ensure a positive team spirit.

Strategies for conflict management and mediation & de-escalation techniques for successful conflict resolution

Wherever people interact and work together, conflicts arise. The most important aspect is how to deal with them: By conducting conversations in a professional way, conflicts can be managed confidently in order to add to a constructive working environment. Conflict awareness and conflict analysis also help you to find effective solutions faster in difficult situations, which contribute to the success of the company or the project.

Kursinhalte

Introduction to conflicts

• Definition of conflicts
• Different types of conflict and how they arise

Reflection on individual conflict behavior

• Identifying personal conflict patterns
• Dealing with own emotions in conflict

Conflict analysis

• Analyzing and structuring conflict situations
• Identifying conflict parties and their interests

Strategies for conflict resolution

• Finding compromises and win-win solutions
• Improving cooperation and teamwork

Mediation and de-escalation techniques

• Basics of mediation
• Communication and negotiation techniques for mediation
• De-escalation strategies for defusing conflicts

Structure of a successful conflict discussion

• Preparation and structuring of conflict discussions
• Active listening and emphatic communication
• Using constructive conversation techniques

Preventing conflicts in the long term

• Early identification of conflict potential
• Performance tracking and measuring

E-mail and newsletter marketing

• Developing an e-mail marketing strategy
• Supporting a positive communication culture
• Conflict prevention strategies in organizations

Voraussetzungen für diesen Kurs

Requirements for live participation:

• Customary desktop computer or laptop (64-bit), headset, webcam
• Stable internet connection
• At least 2 GB of RAM
• Download and installation of alfaview (free of charge for you!)

Short preparation check:

1. Create profile or login and book desired course www.alfatraining.com
2. Download and install video conferencing software www.alfaview.com
3. Check technical equipment (computer, headset and webcam)
4. Log back in to your profile at www.alfatraining.com and test everything

The event will take place live and online, please check your equipment at least 2-3 days before the course starts and install the alfaview videoconferencing software alfaview (free of charge for you!). If you are using a company network or computer, please clarify the installation and use of alfaview with the appropriate department beforehand!