Managing Social and Human Capital

About this course: People are the most valuable asset of any business, but they are also the most unpredictable, and the most difficult asset to manage. And although managing people well is critical to the health of any organization, most managers don't get the training they need to make good management decisions. Now, award-wining authors and renowned management Professors Mike Useem and Peter Cappelli of the Wharton School have designed this course to introduce you to the key elements of managing people. Based on their popular course at Wharton, this course will teach you how to motivate individual performance and design reward systems, how to design jobs and organize work for high performance, how to make good and timely management decisions, and how to design and change your organization’s architecture. By the end of this course, you'll have developed the skills you need to start motivating, organizing, and rewarding people in your organization so that you can thrive as a business and as a social organization.

Who is this class for: This class is designed for anyone who has to manage people, or who would like to start managing people.

Created by:  University of Pennsylvania

• Taught by:  Michael Useem, Professor of Management and Director of the Center for Leadership and Change Management

  The Wharton School

• Taught by:  Peter Cappelli, Professor of Management, Director, Center for Human Resources

  The Wharton School

Basic Info Course 3 of 6 in the Business Foundations Specialization Level Beginner Commitment 2-3 hours per week Language English How To Pass Pass all graded assignments to complete the course. User Ratings 4.4 stars Average User Rating 4.4See what learners said Задания курса

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University of Pennsylvania The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.

Syllabus


WEEK 1


Motivation and Reward



In this module, you'll learn how motivation affects an individual's performance and how to use that motivation to drive performance. You'll explore how incentive systems are designed and how psychological concepts such as behavior modification, imitation, conformity, and compliance influence and shape these systems. You’ll also examine the current process of hiring employees using technology, tracking systems, and outsourcing. And you’ll learn how you can provide valuable feedback to your employees, and make performance appraisals productive. By the end of this module, you’ll be able to apply what you've learned to best motivate, hire, and evaluate your employees.


8 videos, 1 reading expand

1. Video: Professor Cappelli and Professor Useem Introductions
2. Video: Course Overview
3. Video: Introduction
4. Video: Motivation
5. Video: Motivation: The Agency Theory Examples
6. Video: Designing Incentive Systems
7. Video: Hiring
8. Video: Managing Performance
9. Материал для самостоятельного изучения: PDF's of Module 1 Slides
10. Вопрос для обсуждения: Introduce yourselves!

Graded: Managing Performance, Motivation and Hiring Quiz

WEEK 2


Tasks, Jobs and Systems of Work



This module is designed to teach you the difference between a task and a job. You'll learn how jobs are historically designed, and you'll explore some of the drawbacks related to past work systems. You'll also learn how job design has been influenced by engineering and psychology. Finally, you'll look at real world examples from the GM and Toyota to compare their respective approaches. By the end of this module, you'll understand how jobs and systems of work have evolved to improve employee performance and productivity.


6 videos, 1 reading expand

1. Video: Tasks vs Jobs
2. Video: How to Design Jobs
3. Video: Drawbacks and Rethinking Job Design
4. Video: Engineers and Psychologists: A Battle for Designing Jobs
5. Video: Lessons from the Japanese and US Auto Industries
6. Video: Systems of Work
7. Материал для самостоятельного изучения: PDF's of Module 2 slides

Graded: Tasks and Designing Jobs Quiz

WEEK 3


Making Good and Timely Management Decisions



In this module, you'll learn how to make good and timely management decisions. Through several real-world examples, you'll see how leaders create and build a decision making mindset. You'll also learn how leaders can make costly decisions that affect their team or their entire company negatively. By the end of this module, you will be able to apply key concepts to making good and timely management decisions and build a higher performing team.


5 videos, 1 reading expand

1. Video: Good and Timely Decisions
2. Video: Making a Good and Timely Decision
3. Video: US Examples
4. Video: Fighting a Fire
5. Video: After Action Review and Summary
6. Материал для самостоятельного изучения: PDF's of Module 3 slides

Graded: Decision Making Quiz

WEEK 4


Designing and Changing the Organization's Architecture



This module was created to describe the influence of an organizations architecture on management and its team's performance. You'll explore how inequity fosters disparity among employees and can inhibit a company's success. You'll also look at two real-world examples of leaders who tackled problems within their organizational structures to effect change. By the end of this module you will be able to identify key steps in which you can lead change within your organization.


6 videos, 1 reading expand

1. Video: Designing and Changing Architecture
2. Video: Performance: Pay and Promotion
3. Video: Organizational Design
4. Video: David Pottruck and Charles Schwab Example
5. Video: Managing People
6. Video: Manager's Template for Human and Social Capital
7. Материал для самостоятельного изучения: PDF's of Module 4 slides

Graded: Organization Design, Architecture, and Managing Quiz