Windows 7, Enterprise Desktop Support Technician (MS 50331)

Ziel

Dieser Kurs hilft Ihnen bei der Vorbereitung auf die Prüfung 70-685.

Inhalt

  Identify and Resolve New Software Installation Issues
  Resolve Software Configuration Issues
  Resolve Software Failure
  Identify and Resolve Logon Issues
  Identify and Resolve Network Connectivity Issues
  Identify and Resolve Name Resolution Issues
  Identify and Resolve Network Printer Issues
  Identify and Resolve Performance Issues
  Identify and Resolve Hardware Failure Issues
  Identify and Resolve Wireless Connectivity Issues
  Identify and Resolve Remote Access Issues Manage File Synchronization
  Identify and Resolve Internet Explorer Security Issues
  Identify and Resolve Firewall Issues
  Identify and Resolve Issues Due To Malicious Software
  Identify and Resolve Encryption Issues
  Identify and Resolve Software Update Issues

Teilnehmer

This course is intended for Windows 7 desktop support technicians who resolve Tier 1 & 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.