Call Center - The Essential Guide

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Atos Unify OpenScape Contact Center Service Grundkurs - OCCENBASCS

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In diesem Kurs werden die Konzepte und die Funktionsweise von OpenScape Contact Center behandelt, die Installation und Inbetriebnahme des O…

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Understanding Cisco Contact Center Enterprise Foundations [CCEF]

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OVERVIEW The Understanding Cisco Contact Center Enterprise Foundations (CCEF) course gives you an overview of the Cisco® Packaged Contact C…

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Administering Advanced Cisco Contact Center Enterprise [CCEAA]

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OVERVIEW The Administering Advanced Cisco Contact Center Enterprise (CCEAA) course teaches you how to execute advanced administration tasks…

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Administering Cisco Contact Center Enterprise [CCEA]

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OVERVIEW The Administering Cisco Contact Center Enterprise (CCEA) course teaches you the contextual information around call flow between co…

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Implementing Cisco Contact Center Enterprise [CCEI]

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OVERVIEW The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Conta…

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Reporting Cisco Contact Center Enterprise [CCER]

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OVERVIEW The Reporting Cisco Contact Center Enterprise (CCER) course provides an architectural overview of the Contact Center Enterprise (C…

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Contact Center Enterprise Advanced Administration and Reporting [CCEAAR]

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OVERVIEW This class combines the Administering Advanced Cisco Contact Center Enterprise (CCEAA) course and the Reporting Cisco Conatct Cent…

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Troubleshooting Cisco Contact Center Enterprise [CCET]

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OVERVIEW The Troubleshooting Cisco Contact Center Enterprise (CCET) course is focused on Day 2 support of a Packaged Contact Center Enterpr…

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Contact Center Enterprise Fundamentals and Administration [CCEFA]

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OVERVIEW This 5 day course combines the 1 day CCEF course and the 4 day CCEA course. Booking both together saves you money and ensures your…

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Implementing Cisco Contact Center Enterprise Chat & Email [CCECE]

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OVERVIEW The Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) course teaches you how to deploy Cisco® Enterprise Chat an…