Offenes Seminar | Dealing with Conflicts Successfully
Startdaten und Startorte
placeHamburg 28. Okt 2021 bis 29. Okt 2021 |
Beschreibung
DEALING WITH CONFLICTS SUCCESSFULLY | A practical training for managers and staff aiming to improve their conflict management
Idea and target of this training
This seminar supports participants in identifying and effectively dealing with conflicts in English. There is a strong focus on the participants' individual attitudes to their conflicts, deepening their understanding of their own contribution. By analysing the intercultural environment and the people involved, participants will be sensitized to their options for addressing conflicts appropriately. A range of de-escalating communication tools will be trained in order to enable participants to successfully lead English conflict talks wit…
Frequently asked questions
Es wurden noch keine Besucherfragen gestellt. Wenn Sie weitere Fragen haben oder Unterstützung benötigen, kontaktieren Sie unseren Kundenservice.
DEALING WITH CONFLICTS SUCCESSFULLY | A practical training for managers and staff aiming to improve their conflict management
Idea and target of this training
This seminar supports participants in identifying and effectively
dealing with conflicts in English. There is a strong focus on the
participants' individual attitudes to their conflicts, deepening
their understanding of their own contribution. By analysing the
intercultural environment and the people involved, participants
will be sensitized to their options for addressing conflicts
appropriately. A range of de-escalating communication tools will be
trained in order to enable participants to successfully lead
English conflict talks with colleagues, customers and members of
staff, whether they are directly involved or as moderators.
Content
- Causes of conflicts
- Sensitivity to conflict symptoms
- Conflict phases, and your options
- Understanding and expanding your attitude to conflicts
- Helpful communication tools in conflicts
- Effective analysis of conflict situations
- Achieving lasting results from conflict talks
- Moderating conflicts successfully
- Working on concrete conflict cases
And what is special about this training?
The trainer works with the participants' own cases. This gives them
the opportunity to simultaneously receive support and tips from an
external consultant as well as the rest of the group.
Methodology
The following methods are used in this training: Theory input,
individual and group exercises, participants' case studies
Number of participants
8 participants maximum
Target audience
Managers and members of staff who need support in dealing with
conflicts in English
Trainer
Beate Allendorf
Duration
Day 1: 10:00 - 18:00; Day 2: 9:00 - 17:00
Venue
LUCAS CONSULTING TEAM, Königstraße 30, 22767 Hamburg
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