ITIL® Lifecycle Stream Certification Suite

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Beschreibung

This online learning package is ideal for anyone working within an organization which has implemented ITIL, or is considering doing so. It can also provide an excellent avenue for students pursuing a career in ITSM.
The focus on the ITIL Lifecycle stream makes this suite particularly useful for those involved in the management of ITSM, such as process owners or members of ITSM implementation teams.
Students who take this course will learn:
  • The Importance of ITSM for both service providers and customers
  • An overview of the ITIL Service Lifecycle, as well as how to manage it successfully
  • How the ITIL best practice framework can boost the efficiency, quality and overall effectiveness of IT …

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Frequently asked questions

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Noch nicht den perfekten Kurs gefunden? Verwandte Themen: ITIL, ITIL Intermediate, Selbstorganisation, ITIL Service Manager und IBM (Lotus Domino).

This online learning package is ideal for anyone working within an organization which has implemented ITIL, or is considering doing so. It can also provide an excellent avenue for students pursuing a career in ITSM.
The focus on the ITIL Lifecycle stream makes this suite particularly useful for those involved in the management of ITSM, such as process owners or members of ITSM implementation teams.
Students who take this course will learn:
  • The Importance of ITSM for both service providers and customers
  • An overview of the ITIL Service Lifecycle, as well as how to manage it successfully
  • How the ITIL best practice framework can boost the efficiency, quality and overall effectiveness of IT service management for any organization in virtually any industry
  • How to successfully manage the stages of the ITIL Service Lifecycle as part of a single methodology
  • Everything required to be a certified ITIL Expert
  • Everything needed to pass all of the official ITIL Lifecycle Stream module exams

How to get certified

What you need to know about the ITIL Foundation exam:
  • The examination is multiple choice
  • The examination is closed book
  • The examination consists of 40 questions to be answered within 60 minutes
  • To pass the exam you must score 26/40 (65%)
What you need to know about the ITIL Intermediate exams:
  • Each Intermediate exam carries a different amount of ITIL credits (please check before you start your studies)
  • The examination is a complex multiple choice
  • The examination is scenario-based and closed book
  • The examination consists of 8 questions to be answered within 90 minutes
  • To pass the exams you must score 28/40 (70%)
  • Candidates sitting an examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary
What you need to know about the ITIL Managing Across the Lifecycle (MALC) exam:
  • The exam is based on a case study
  • Between eight and ten questions will be case study-based
  • A maximum of two questions will not be based on the case study. Each question will state clearly whether it is case study-based
  • To pass the exam you must score 35/50 (70%)
  • Successfully passing the exam will earn delegates five credits towards ITIL Expert level
  • Candidates will have 120 minutes to complete the exam (those sitting the examination in a language other than their first language will have a maximum of 150 minutes and will be allowed to use a dictionary)

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