Relationship Management
Beschreibung
When you enroll for courses through Coursera you get to choose for a paid plan or for a free plan .
- Free plan: No certicification and/or audit only. You will have access to all course materials except graded items.
- Paid plan: Commit to earning a Certificate—it's a trusted, shareable way to showcase your new skills.
About this course: To be a successful engineer, you must work and play well with others. This course focuses on developing the skills you will need to build and sustain professional relationships and networks. Learn to coach and mentor others, manage conflict and build power and influence in the workplace.
Who is this class for: This course is geared toward practicing engineers who are early in their careers, especially those who are either in or approaching their first leadership role.
Created by: Rice University-
Taught by: David Van Kleeck, Professor in the Practice of Engineering Leadership
Rice Center for Engineering Leadership
Frequently asked questions
Es wurden noch keine FAQ hinterlegt. Falls Sie Fragen haben oder Unterstützung benötigen, kontaktieren Sie unseren Kundenservice. Wir helfen gerne weiter!
When you enroll for courses through Coursera you get to choose for a paid plan or for a free plan .
- Free plan: No certicification and/or audit only. You will have access to all course materials except graded items.
- Paid plan: Commit to earning a Certificate—it's a trusted, shareable way to showcase your new skills.
About this course: To be a successful engineer, you must work and play well with others. This course focuses on developing the skills you will need to build and sustain professional relationships and networks. Learn to coach and mentor others, manage conflict and build power and influence in the workplace.
Who is this class for: This course is geared toward practicing engineers who are early in their careers, especially those who are either in or approaching their first leadership role.
Created by: Rice University-
Taught by: David Van Kleeck, Professor in the Practice of Engineering Leadership
Rice Center for Engineering Leadership
Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.
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Rice University Rice University is consistently ranked among the top 20 universities in the U.S. and the top 100 in the world. Rice has highly respected schools of Architecture, Business, Continuing Studies, Engineering, Humanities, Music, Natural Sciences and Social Sciences and is home to the Baker Institute for Public Policy.Syllabus
WEEK 1
Welcome
1 video, 6 readings expand
- Video: Meet the Professor
- Reading: Course Icon Legend
- Reading: Syllabus
- Reading: Writing Assignment Choices
- Reading: Discussion Forum Guidelines
- Reading: Required Materials
- Reading: Pre-Course Survey
- Discussion Prompt: Introduce Yourself
Communication
Learn to give and receive feedback, actively listen, provide supportive communication and how to coach and counsel your team members.
11 videos, 3 readings, 2 practice quizzes expand
- Video: Observation and Objectives
- Reading: Required Reading
- Video: Coaching vs Counseling
- Practice Quiz: Coaching, Counseling & Feedback
- Video: Providing Feedback
- Video: Consequences of Unskilled Communication
- Discussion Prompt: Coaching and Counseling Inhibitors
- Video: Strategies for Supportive Communication
- Video: Active Listening
- Discussion Prompt: How good of a listener are you?
- Practice Quiz: Listening Skills
- Discussion Prompt: Tips for having effective conversations
- Video: Receiving Feedback
- Video: Communication Style
- Discussion Prompt: Your dominant communication style
- Video: Tool box: Feedback Checklist
- Reading: Journaling Introduction
- Reading: Journaling Topic
- Video: Dave's Journaling Topic - The Hammer
- Video: Summary
Graded: Journaling Reflective Quiz
Graded: Module 1 Quiz
WEEK 2
Building Power and Influence
9 videos, 2 readings, 2 practice quizzes expand
- Video: Observation and Objectives
- Reading: Required Reading
- Video: What Is It and Why Do We Want It?
- Video: Sources of Power
- Practice Quiz: Sources of Power and Influence
- Video: Influence Strategies
- Discussion Prompt: The impact of non-verbal cues on power and influence
- Video: Neutralizing Influence Strategies
- Practice Quiz: Influence Strategies
- Video: Self Assessment Discussion
- Video: Tool box - The Power of Saying Thank You
- Reading: Journaling Topic
- Video: Dave's Journaling Topic - Upward Selling Story
- Video: Summary
Graded: Journaling Reflective Quiz
Graded: Module 2 Quiz
WEEK 3
Managing Conflict
9 videos, 2 readings, 2 practice quizzes expand
- Video: Observation and Objectives
- Reading: Required Reading
- Video: Sources and Effects of Conflict
- Discussion Prompt: Conflicts Gone Wrong
- Video: Conflict Management Styles
- Discussion Prompt: How to fix it?
- Practice Quiz: Conflict Management Styles
- Video: Collaborative Problem Solving
- Video: Collaborative Problem Solving, Summarized
- Practice Quiz: Collaborative Problem Solving
- Video: Tool box - Ladder of Inference
- Video: Self-Assessments
- Reading: Journaling Topic
- Video: Dave's Journaling Topic - Ineffective Problem Solving Example
- Video: Summary
Graded: Journaling Reflective Quiz
Graded: Module 3 Quiz
Graded: Engineer Interview Writing Assignment
WEEK 4
Conducting Effective Meetings
9 videos, 3 readings, 2 practice quizzes expand
- Video: Observation and Objectives
- Reading: Required Reading
- Video: Types of Meetings
- Discussion Prompt: Meeting Pet Peeves
- Video: Purposes of Meetings
- Practice Quiz: Types and Purposes of Meetings
- Video: Pre-Meeting Planning
- Video: Conducting the Meeting
- Video: Post Meeting Actions
- Discussion Prompt: What's worked for you?
- Practice Quiz: Meeting Preparation and Conduct
- Video: Tool box: Getting out of the Ditch
- Reading: Journaling Topic
- Video: Dave's Journaling Topic - Ineffective Meeting Example
- Video: Summary
- Reading: End-Course Survey
Graded: Journaling Reflective Quiz
Graded: Module 4 Quiz
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