Introduction to Operations Management

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Introduction to Operations Management

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Beschreibung

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About this course: Learn to analyze and improve business processes in services or in manufacturing by learning how to increase productivity and deliver higher quality standards. Key concepts include process analysis, bottlenecks, flows rates, and inventory levels, and more. After successfully completing this course, you can apply these skills to a real-world business challenge as part of the Wharton Business Foundations Specialization.

Created by:  University of Pennsylvania
  • Taught by:  Christian Terwiesch, Andrew M. Heller Professor at the Wharton School, Senior Fellow Leonard Davis Institute for Health Economics Co-Director, Mack Institute of Innovation Management

    The …

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When you enroll for courses through Coursera you get to choose for a paid plan or for a free plan

  • Free plan: No certicification and/or audit only. You will have access to all course materials except graded items.
  • Paid plan: Commit to earning a Certificate—it's a trusted, shareable way to showcase your new skills.

About this course: Learn to analyze and improve business processes in services or in manufacturing by learning how to increase productivity and deliver higher quality standards. Key concepts include process analysis, bottlenecks, flows rates, and inventory levels, and more. After successfully completing this course, you can apply these skills to a real-world business challenge as part of the Wharton Business Foundations Specialization.

Created by:  University of Pennsylvania
  • Taught by:  Christian Terwiesch, Andrew M. Heller Professor at the Wharton School, Senior Fellow Leonard Davis Institute for Health Economics Co-Director, Mack Institute of Innovation Management

    The Wharton School
Basic Info Course 5 of 6 in the Business Foundations Specialization Commitment 4 weeks of study, 4-6 hours/week Language English, Subtitles: Portuguese (Brazilian) How To Pass Pass all graded assignments to complete the course. Coursework

Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.

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University of Pennsylvania The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.

Syllabus


WEEK 1


Introduction
This short module was designed to introduce you to the course, and to give you an overview of what you can expect from the course and the instructor!


3 videos, 1 reading expand


  1. Video: Course Logistics
  2. Video: Four Dimensions of Operational Performance
  3. Video: Trade-offs and the Efficient Frontier
  4. Reading: Module 1 - Introduction: Lecture Slides (PDF)


WEEK 2


Process Analysis



In this module, you'll learn how to identify key elements of process analysis: flow rates, and flow times, how to uncover bottlenecks, how to optimize labor and inventory, and how to handle the complexities of multiple flow units. At the end of this module, you'll be able to break down operations into processes which can then be improved to maximize profits and efficiency.


10 videos, 2 readings expand


  1. Video: Flow Rate, Inventory, and Flow Time
  2. Video: Finding the Bottleneck
  3. Video: Labor Cost and Labor Utilization
  4. Video: Little’s Law
  5. Video: Inventory Turns
  6. Video: Make to Stock vs Make to Order / Reasons for Inventory
  7. Video: Dealing with Multiple Flow Units
  8. Video: Review of Process Analysis
  9. Reading: Module 2 - Process Analysis: Lecture Slides (PDF) and Excel Template
  10. Video: Module 2 Practice Problem: Atlas Inc (video)
  11. Video: Module 2 Practice Problem: Multiple Flow Units (video)
  12. Reading: Module 2 Practice Problems (PDF) and Solutions

Graded: Homework Assignment: Module 2 - Process Analysis
Graded: Final Exam - Module 2

WEEK 3


Productivity



You'll learn the key components of productivity in this module. Beginning with the academic definitions of productivity, you'll move on to the common blockers, measurements, indicators of effectiveness, improvement techniques and financial values. By the end of this module, you'll be able to identify, describe and measure the relationship between inputs and outputs and also be able to develop strategies for decreasing inputs while increasing outputs, thereby boosting productivity wherever you see the need to.


11 videos, 2 readings expand


  1. Video: Intro to Productivity, Taylorism
  2. Video: The Seven Sources of Waste
  3. Video: Financial Value of Productivity
  4. Video: Key Performance Indicators and KPI Trees
  5. Video: Overall Equipment Effectiveness
  6. Video: Takt Time
  7. Video: Quartile Analysis
  8. Video: Productivity Ratios
  9. Video: Review of Productivity
  10. Reading: Module 3 - Productivity: Lecture Slides (PDF) and Excel Files
  11. Video: Module 3 Practice Problem: Dr. Peters (video)
  12. Video: Module 3 Practice Problem: Assign Tasks to Workers (video)
  13. Reading: Module 3 Practice Problems (PDF) and Solutions

Graded: Homework Assignment: Module 3 - Productivity
Graded: Final Exam - Module 3

WEEK 4


Quality



Quality is not only a cornerstone of operations management, but also a critical component of an organization's long-term viability and success. This module covers all the major aspects of quality in operations, from examining the common reasons for defects to the most widely used implementation techniques for addressing problems of quality and ensuring reliability and standards. At the end of this module, you'll be able to anticipate where defects may occur and recommend a sound strategy for maintaining quality and stability.


10 videos, 2 readings expand


  1. Video: Reasons for Defects
  2. Video: Quality and Flow
  3. Video: Six Sigma
  4. Video: Control Charts
  5. Video: Jidoka
  6. Video: Problem Solving
  7. Video: Toyota Production System
  8. Video: Module 4 Review
  9. Reading: Module 4 - Quality: Lecture Slides (PDF) and Excel Files
  10. Video: Module 4 Practice Problem: Assembly Tolerances (video)
  11. Video: Module 4 Practice Problem: Security Check (video)
  12. Reading: Module 4 Practice Problems (PDF) and Solutions

Graded: Homework Assignment: Module 4 - Quality
Graded: Final Exam - Module 4

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