Certified Datacenter Facilities Operations Manager (CDFOM)
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Certified Datacenter Facilities Operations Manager (CDFOM)
Startdaten und Startorte
Beschreibung
Introduction
Managing the facilities of today′s hi-end and hi-availability datacenters is an extremely demanding and complex task which is often under estimated. There is often very little appreciation and understanding of the complexities of managing today′s mission critical datacenters, especially since many of the datacenters are operating at, or near, their design limits and downtime is never an option. The way a datacenter is managed at the facilities layer makes all the difference.
Even a datacenter designed to Tier-4 as per the ANSI/TIA-942 standard could still experience many unscheduled down time events due to poor planning, operations, maintenance and management processes.
The CDFO…
Frequently asked questions
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Introduction
Managing the facilities of today′s hi-end and hi-availability
datacenters is an extremely demanding and complex task which is
often under estimated. There is often very little appreciation and
understanding of the complexities of managing today′s mission
critical datacenters, especially since many of the datacenters are
operating at, or near, their design limits and downtime is never an
option. The way a datacenter is managed at the facilities layer
makes all the difference.
Even a datacenter designed to Tier-4 as per the ANSI/TIA-942
standard could still experience many unscheduled down time events
due to poor planning, operations, maintenance and management
processes.
The CDFOM® course is a 3 day course which will enable participants
to gain in-depth knowledge in managing data centre operations which
include the following key subject matters; capacity planning,
latest green initiatives, how to properly commission and
de-commission equipment, compliance to
safety standards, statutory compliance and international standards,
managing people, vendor management, handling incident/crisis
management as well how to keep operations really simple,
manageable, effective and efficient and much more.
Target Audience
The primary audience for this course is an IT, facilities or Datacenter Operations professional working in and around the data centre and having oversight accountability or responsibility for achieving and improving high availability and manageability of the datacenter operations.
Foreknowledge
It is advisable for the participants to have some experience in datacenter operations although it is not required.
Goal
- Setup a datacenter facilities operations team
- Manage and motivate your facilities management team
- Setup SLA′s and manage them including liabilities, KPI's etc.
- Manage vendors and measure their performance
- Manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc.
- Manage safety & statutory requirements
- effectively and efficiently manage data centre operations
- Manage documents
- Set-up equipment life cycle including testing
- Define data centre design limits and set-up and manage a proper capacity management plan
- Commission and de-commission equipment
- Go about IT cable management
- Manage the day-to-day datacenter operations
Topics
- The Datacenter Operations Team
- Criteria and attributes to leadership
- How to set-up up an efficient and effective facility management operations team structure
- Dening roles, responsibilities and skill metrics
- Key Performance Objectives (KPO) and appraisals
- Job rotation, reward, promotion and succession planning as strategies to grow and retain talent
- Training and assessments
- Shift management, scheduling and roster planning
- Vendor Management
- Vendor selection and qualification
- Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures
- Key considerations of a vendor agreement for services
- Performance measurement and reporting
- Maintenance Contracts
- Maintenance options
- Main considerations for maintenance agreements
- The practicality in deciding between comprehensive/non-comprehensive maintenance regimes
- Warranty pit falls
- Service reports alignments with maintenance agreements
- Managing Safety & Statutory Requirements
- Statutory and industry compliance/regulations
- Emergency response and safety policies and procedures
- PTW (Permit To Work) requirements and procedures
- General rules and regulations for the Datacenter
- Ergonomic workspace
- SOP's for power outage, re, bomb threat etc.
- Service Level Agreement (SLA) Management
- Defining the Datacenter design limitations
- Defining measurement criteria and reporting
- Alignment of business SLA with vendor SLA
- Defining chance management procedure for installation and de-installation of new equipment
- Reporting and escalation management
- Managing Physical Security
- Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507, ISO/IEC-24762
- SOP (Standard Operating Procedures) in managing day to day
security access control, such as;
- Entry/exit control and access management
- Permit-To-Work (PTW) and contractor work in progress
- Delivery of goods
- Customer access
- Effective patrols routing and how to ensure 24x7 vigilance
- Handling external threats; crisis/emergency situations
- Security incident management
- Managing Daily Datacenter Operations / Floor Management
- ITSM/ITIL (IT service management) in the Datacenter
- Shift hand-over requirements and procedures
- Asset and inventory management for hardware, software, spares, consumables, etc.
- Floor management procedures and duties such as rack space allocations, management of installers
- Walk Around Duties
- SOP of managing A&A /t-out work-in-progress
- Pre-installation analysis for power, cooling, weight, EMF, fire protection and other influencing factors
- From truck to rack
- Handling of incoming equipment
- Inspection, unpacking and security procedures
- Staging procedure and requirements
- Equipment movement into the computer room
- Finishing up the installation
- De-installation/commissioning procedures
- Capacity Management
- Defining the design limits of the Datacenter
- Setting up thresholds, monitoring and reporting
- Business review and future capacity planning
- Technical solutions aiding capacity planning such as Computational Fluid Dynamics (CFD), capacity and configuration management solutions
- Cable Management
- Overview of ANSI/TIA-942, ANSI/TIA-606 requirements
- Cabling specication & labelling based on ANSI/TIA-606
- In-rack power and network cabling
- Labelling requirements
- Cabling/cable tray layout documentation
- Datacenter Cleaning and Pest Control
- Types of pollution found in Datacenters such as H2S, air-particulates etc.
- Common causes of pollution in the Datacenter
- Standards, policies and techniques to reduce and cleanup dust, pests and other pollution and disturbances
- Best Practices for M&E Maintenance Regime
- Tiered maintenance considerations
- Preventive, Predictive, Condition and Reliability Centred (RCM) based maintenance
- Requirements of a comprehensive maintenance program including descriptions on what should be tested for which type of equipment such as generator, UPS etc.
- The importance and actions for predictive maintenance; thermo-scan, pumps vibration and alignment test, BMS failure and system back-up testing, generator load testing etc.
- Annual testing for main equipment like transformer, genset, HT gear, chiller, cooling tower etc
- Managing on-site /o-sites spares and how to determine which spares to keep on-site
- Daily maintenance routines such as data logging, daily checks, daily measurements, reporting and analysis etc.
- Datacenter Monitoring and Automation
- Datacenter monitoring requirements
- Threshold setting and reporting requirements
- Notification and escalation requirements
- Automated 24hrs helpdesk ticketing systems
- Incident and customer complaint management & change management
- Performance measurement and monitoring requirements such as fuel and water consumption, PUE/DCiE etc
- Managing Documentations/Archives
- Document management standards
- Document management process requirements
- Minimum and desired design documentation set
- Operational management documents
- Equipment Life-Cycle Management
- Policies and procedures governing life cycle management
- Asset management including software and rmware
- Service situations
- Review, triggers and reporting
- Test life cycle
- Mock Exam: Certied Datacenter Facilities Operations Manager
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